We recommend creating a new Mozilla account to use Firefox Sync and other services that require a Mozilla account. In this case, it is currently not possible to delete your Mozilla account, since we don't have a way to verify your identity and ownership of that account. Can I request to delete my Mozilla account? I lost my two-step authentication device, can’t find my backup authentication codes and don’t have a signed-in device. You can however create a new account with a different email address to begin syncing again. Learn more about how to generate, view, and delete your recovery codes on this webpage. These codes can help you access your account in case you lose your device or app. Unfortunately, deactivation by Mozilla of two-step authentication is not supported, and you will not be able to access your existing Sync data. If you have enabled 2-Step verification for your Ubisoft account, you should know how to use and manage your recovery codes. I lost my two-step authentication device, can’t find my backup authentication codes and don’t have a signed-in device Go to Security and click the Disable button next to Two-step authentication.If you don't remember saving your backup authentication codes, check if your file was downloaded and saved with the filename Firefox backup authentication codes.txt. If you are prompted for a two-step authentication code, click Trouble entering code? and enter one of your previously saved backup authentication codes.I lost my two-step authentication device but I have a backup authentication code. If you don't have access to your signed-in devices and lost your two-step authentication devices, continue to the sections below. If you're using Google Authenticator, tap on the three-dot menu, go to Settings, select Time correction for codes, and then Sync now.I have my two-step authentication device but it says invalid code Click the Disable button in the Disable two-step authentication? prompt. After login, go to Security and click the Disable button next to Two-step authentication.Enter the authentication code from your two-step authentication application.6 I lost my two-step authentication device, can’t find my backup authentication codes and don’t have a signed-in device.The app backs up your keys together with your whole Google Android backup. 5 I lost my two-step authentication device, can’t find my backup authentication codes and don’t have a signed-in device Google has always been terrible for recovery if you lose access to the few methods they give you.4 I lost my two-step authentication device but I have a backup authentication code.3 I lost my two-step authentication device but I have another signed-in device.2 I have my two-step authentication device but it says invalid code.
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